Acquisition & Workforce Planning Support - DOT FMCSA
Client: U.S. Department of Transportation, Federal Motor Carrier Safety Administration (FMCSA)
FMCSA's Office of Registration (MC‑RS) operates a high-volume registration and licensing system supporting a large and diverse group of stakeholders through its contact center. The office required a workforce plan and implementation support to ensure the right staffing levels, skills, and tools to manage fluctuating transaction volumes, system modernization impacts, and evolving customer-service requirements.
The Challenge
FMCSA's Office of Registration (MC‑RS) operates a high-volume registration and licensing system supporting a large and diverse group of stakeholders through its contact center. The office required a workforce plan and implementation support to ensure the right staffing levels, skills, and tools to manage fluctuating transaction volumes, system modernization impacts, and evolving customer-service requirements.
Our Solution
Team Peridot along with the prime vendor WITS provided end-to-end workforce planning and acquisition support including: Workforce and organizational structure analysis, position description evaluation, and reorganization proposals. Development of communications plans, stakeholder engagement, and change management tactics. Project management using PMBOK-aligned processes, risk and issue registers, schedule and cost controls, and quality management. Acquisition planning support: market research, IGCE/cost estimates, SOW/PWS development, solicitation support, and vendor engagement. Data-driven performance analysis using CIRIS and CRM data to assess service levels, identify gaps, and recommend improvements.
Results
Measurable outcomes and impact delivered to our client
Produced an auditable reorganization proposal and implementation plan, including updated position descriptions and job packages.
Improved staffing alignment and workforce readiness to support registration operations.
Strengthened acquisition package quality and reduced rework through standardized templates and market research reports.
Created communication and training materials to support change, increasing stakeholder buy-in and reducing transition risk.
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