Program Support - Business Operations Division (BOD), GSA FAS GSS
Client: General Services Administration (GSA) - Federal Acquisition Services (FAS), Office of General Supplies & Services (GSS)
GSS required modernized business operations, improved supply-chain visibility, and executive reporting to optimize customer experience and align business lines to strategic goals during a period of operational transformation.
The Challenge
GSS required modernized business operations, improved supply-chain visibility, and executive reporting to optimize customer experience and align business lines to strategic goals during a period of operational transformation.
Our Solution
Peridot provided enterprise analytics, supply chain and business operations support, and strategic program management. Core efforts included: Architecting and deploying enterprise dashboards and BI tools to provide executive, program, and operational views. Conducting cost-benefit analyses and customer segmentation to optimize cost-to-serve and improve profitability decisions. Managing supply chain performance metrics and KPI frameworks and integrating data sources into consolidated reporting. Supporting business case development, Executive Business Cases (EBCs), Executive Level Reviews (ELRs), and strategic planning.
Results
Measurable outcomes and impact delivered to our client
Delivered executive dashboards that improved data-driven decision making and operational transparency.
Informed budget and modernization priorities via business case development and cost/benefit analysis.
Improved training and change management outcomes for PPMS/OMS and other systems, increasing adoption and reducing support incidents.
Enabled predictive analytics capability recommendations and supported legacy data validation for modernization efforts.
Ready to Get Started?
Let's discuss how our technology solutions can help your organization achieve its goals.